Please contact Alfred & Co. (info@shopalfred.ca) within 48 hours of receiving your purchase if you would like to request an exchange or refund.  A full refund will be issued for your return on regular priced ordered online.  Shipping fees on returned items are paid for by the customer, including taxes and duty on International orders.  All items sold at our showroom and pop-up shops are final sale. Please review condition details of each item before purchasing.  Feel free to contact info@shopalfred.ca for any further information about our products.